Privacy policy

At LD Friendly Strangers Co. Ltd. (“we”, “our”, or “the Company”), we value and respect the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.ldfriendlystrangers.com (the “Site”), interact with our services, or make a purchase.

By using our Site, you agree to the practices outlined in this Privacy Policy. Please read it carefully to understand how we handle your personal information.

1. Information We Collect

We collect the following types of personal information when you visit the Site, make a purchase, or contact us for customer support:

a) Personal Information You Provide

When you place an order or create an account, you may provide us with the following personal details:

  • Full Name
  • Billing and Shipping Address
  • Email Address
  • Phone Number
  • Payment Information (credit card details or other payment methods)

b) Information Collected Automatically

When you interact with our Site, we collect information automatically through cookies and other tracking technologies, including:

  • Device Information (e.g., browser version, IP address, operating system)
  • Site Activity Data (e.g., pages viewed, search terms, and time spent on the Site)
  • Location Data (if you enable location tracking on your device)

We use this information to enhance your experience on the Site and to improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Your Orders: We use your name, payment information, and address to process and fulfill your orders.
  • Customer Support: To provide customer service, address your inquiries, and resolve any issues with your orders.
  • Marketing and Promotions: We may send you updates on new products, services, promotions, and offers that may interest you. You can opt out of marketing communications at any time.
  • Improving Our Website: To analyze website usage and improve your experience on the Site.
  • Legal and Security Reasons: We may use your personal information to protect our rights, comply with legal obligations, and prevent fraud or misuse.

3. Sharing Your Information

We may share your personal information with third parties for specific business purposes, including:

  • Service Providers: We may share your information with third-party service providers (such as payment processors, shipping companies, and email marketing platforms) to fulfill your orders and provide customer support.
    • For example, we use Shopify to power our online store and PayPal or Stripe to process payments.
  • Legal Compliance: We may share personal data if required by law or to respond to legal processes such as subpoenas, warrants, or court orders.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences and track your usage of our Site.

  • Necessary Cookies: These cookies are essential for the basic functioning of our Site (e.g., shopping cart, checkout).
  • Performance and Analytics Cookies: We use tools like Google Analytics to analyze how visitors interact with the Site and improve its functionality.
  • Marketing Cookies: We may use cookies to deliver targeted advertising based on your browsing activity.

You can manage cookie settings through your browser settings, but please note that blocking or deleting cookies may affect the functionality of the Site.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your personal information or request that we stop processing it, you can contact us at baoyen16990@gmail.com.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of data transmission over the Internet is 100% secure, and we cannot guarantee the security of your data.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request the deletion of your personal information. You can also opt out of receiving marketing communications from us at any time.

To exercise these rights, please contact us at baoyen16990@gmail.com.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at baoyen16990@gmail.com.

9. International Transfers of Data

If you are visiting the Site from outside of India, please be aware that your information may be transferred to and processed in India, where our servers are located. By using the Site, you consent to the transfer of your information to India, and you acknowledge that your data may be subject to the laws and regulations of India.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the date of the latest revision. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: baoyen16990@gmail.com
  • Address:
    LD Friendly Strangers LLC
    1216 Nation Road 20, Dai Lao Distrist, Bao Loc City, Lam Dong Provinde