Shipping Policy
Shipping Policy for LD Friendly Strangers Co. Ltd.
At LD Friendly Strangers Co. Ltd., we are committed to providing our customers with timely and reliable shipping services. Below is an outline of our shipping policy to ensure a smooth shopping experience. Please take a moment to review the details.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. Delivery times vary depending on your location, the shipping method selected, and the time of purchase. The following outlines the available shipping options:
- Standard Shipping:
- Delivery Time: Typically 5-7 business days (for orders within India).
- Shipping Fee: Free for orders over INR X (you can set a specific amount based on your business model). For orders below this threshold, a flat shipping fee of INR Y will apply.
- Express Shipping:
- Delivery Time: 2-3 business days (for orders within India).
- Shipping Fee: A flat fee of INR Z (you can adjust this based on your service providers or if you offer it free for specific regions or promotions).
- International Shipping:
- Delivery Time: Typically 7-15 business days, depending on the destination country.
- Shipping Fee: Calculated at checkout based on destination, weight, and size of the order.
Please note that shipping times may vary based on factors such as weather, customs clearance (for international shipments), and third-party courier services.
2. Shipping Locations
We currently ship to the following locations:
- Domestic Shipping: We ship across all cities and towns within India.
- International Shipping: We offer international shipping to select countries. To check if we ship to your country, please enter your shipping address at checkout.
3. Processing Time
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays).
- Order Fulfillment: Once your order is processed, it will be dispatched according to the shipping method you selected.
- Order Status: After your order is shipped, you will receive an email notification with a tracking number to monitor the progress of your shipment.
If there is any issue or delay with the processing of your order, you will be notified by our customer service team.
4. Tracking Your Order
Once your order has been dispatched, we will provide you with a tracking number so you can follow your shipment. Tracking details will be sent to your registered email address.
To track your order:
- Click the link provided in the email notification.
- Enter your tracking number on the courier’s website to see the latest updates.
If you encounter any issues or have questions about tracking, please feel free to contact our customer support team at baoyen16990@gmail.com.
5. Shipping Costs
Shipping fees are based on the weight and size of the items in your order, as well as your delivery location. For domestic orders, shipping fees will be calculated at checkout.
- Domestic Shipping: Free shipping on orders above INR X.
- International Shipping: Shipping charges are calculated at checkout based on the destination country and order details.
Please note that shipping fees are non-refundable in case of cancellations or returns, unless the return is due to a damaged or incorrect item.
6. Packaging
We take great care to ensure your items arrive safely and securely. Your order will be carefully packed in materials designed to protect the contents during transit.
For eco-conscious customers, we use sustainable packaging materials whenever possible.
7. Customs, Duties, and Taxes (International Shipping)
For international orders, please be aware that customs fees, import duties, taxes, or other charges may apply upon arrival at the destination country. These charges are the responsibility of the customer and are not included in the shipping costs.
We advise customers to check with local authorities or customs offices for more information on the applicable duties and taxes before placing an international order.
8. Delays and Lost Packages
While we strive to ensure your order reaches you on time, please note that shipping delays can occur due to various reasons, including:
- Weather conditions
- Holidays and peak seasons
- Customs processing (for international orders)
- Technical or logistical issues with the carrier
In case your package is delayed, please contact our customer service team at baoyen16990@gmail.com for assistance.
If your package is lost or undelivered, please notify us immediately. We will work with the shipping carrier to investigate and resolve the issue. If the order is deemed undeliverable or lost, we will either send a replacement or issue a refund, depending on the situation.
9. Address Accuracy
To ensure timely and accurate delivery, please double-check the shipping address provided when placing your order. LD Friendly Strangers Co. Ltd. cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
If you notice any issues with the shipping address after placing your order, please contact us immediately at baoyen16990@gmail.com, and we will do our best to make any necessary adjustments.
10. Returns and Exchanges
If you are not satisfied with your order or if the item arrives damaged, please refer to our Return Policy for more details on how to initiate a return or exchange.
Please note that return shipping costs are the responsibility of the customer, unless the item is damaged or defective upon arrival.
11. Customer Support
If you have any questions regarding shipping, please don’t hesitate to contact us:
- Email: baoyen16990@gmail.com
- Phone: [Insert Phone Number if applicable]
- Business Address:
LD Friendly Strangers Co. Ltd.
Sobha Habitech, Channasandra Main Road,
Whitefield, Bangalore, 560066
Karnataka, India
12. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated version will include the effective date. Please review this policy periodically for updates.